Student Loan Repayment Today: New Federal Expectations and Strategies to Reduce Delinquency (Replay) Webinar Student Loan Repayment Today: New Federal Expectations and Strategies to Reduce Delinquency (Replay) Date: Wednesday, May 28, 2025 Duration: 60 minutes Speakers: The Inceptia Team: Deana Unger, Vice President & COO of Operations, Chris Campbell, Assistant Vice President of Business Development and Sue Downing, Senior Vice President & Officer Register The U.S. Department of Education has issued new guidance urging schools to do more to help borrowers avoid default. In its May 5, 2025 announcement, ED called on institutions to proactively provide repayment information to former students. With student loan default rates averaging nearly 40%, your Cohort Default Rate (CDR) is more vulnerable than ever. This webinar explored how you can protect your CDR and support borrowers with proven, high-impact strategies. Key Takeaways: What ED’s new announcement means for schools and compliance The latest data on borrower behavior and delinquency Strategies that work: Repayment Counseling Outreach (RCO), grace counseling, debt letters, and more Real examples of how proactive outreach can reduce delinquency How to assess your institution’s current risk and take action now Talk to us We'd love to answer any questions you may have and provide assistance with a demo or other information. Request a demo Request a product sheet Ask a question First Name * Last Name * Title * Organization/Institution * Email * Phone State * --None-- AK AL AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY Message * Required fields Find My Representative
Student Loan Repayment Today: New Federal Expectations and Strategies to Reduce Delinquency Webinar Student Loan Repayment Today: New Federal Expectations and Strategies to Reduce Delinquency Recorded on: Tuesday, May 13, 2025 Duration: 60 minutes Speaker: The Inceptia Team - Deana Unger, Vice President & COO of Operations, Sue Downing, Senior Vice President and Officer, and Chris Campbell, Assistant Vice President of Business Development If you would like to request the webinar recap and supporting documentation, please complete the form on this page. The U.S. Department of Education has issued new guidance urging schools to do more to help borrowers avoid default. In its May 5, 2025 announcement, ED called on institutions to proactively provide repayment information to former students. With student loan default rates averaging nearly 40%, your Cohort Default Rate (CDR) is more vulnerable than ever. This webinar explores how you can protect your CDR and support borrowers with proven, high-impact strategies. Key Takeaways: What ED’s new announcement means for schools and compliance The latest data on borrower behavior and delinquency Strategies that work: Repayment Counseling Outreach (RCO), grace counseling, debt letters, and more Real examples of how proactive outreach can reduce delinquency How to assess your institution’s current risk and take action now Request Resources Please fill out the form and check the resources that you would like to receive from the “Student Loan Repayment Today: New Federal Expectations and Strategies to Reduce Delinquency” webinar. Webinar Recording Webinar Recap Default Management Proposal 3-Year Cohort Default Rate Schedule Repayment Wellness Solutions Borrower Delinquency Outreach Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find My Representative
Free Webinar: Strategies for Managing Student Balances in a Shifting Landscape | Inceptia Webinar From Receivables to Retention: Strategies for Managing Student Balances in a Shifting Landscape Recorded on: June 10, 2025 Duration: One hour Speakers: Deana Unger, Vice President & Chief Operating Officer, Inceptia Shannon Jones, Assistant Vice President of Business Development, Inceptia Caleb Riggleman, VP of Business Affairs at Chowan University If you would like to request the webinar recap and supporting documentation, please complete the form on this page. With rising costs and limited emergency aid, student account balances are surging and so is the risk of stop-outs. Recent data shows a troubling trend: institutional receivables are on the rise, placing added strain on budgets and threatening student persistence. In this timely session, we’ll explore what the latest numbers reveal about student financial vulnerability and what institutions can do to reverse the trend. You’ll learn how proactive outreach and student-centered support can help reduce balances, improve retention, and protect institutional revenue. Key Takeaways: Current trends and benchmarks in student receivables and balance-related attrition Why reactive collections aren't enough and what proactive engagement looks like Proven strategies to support balance resolution before holds derail progress How Inceptia’s Institutional Balance Outreach can drive results through guided support and warm transfers Join us to gain actionable insights and tools that can help your institution turn financial barriers into successful outcomes. Request Resources Please fill out the form and check the resources that you would like to receive from the “Strategies for Managing Student Balances in a Shifting Landscape” webinar. Webinar Recording Webinar Recap Institutional Balance Outreach Product Sheet Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find my representative
Free Webinar: Mastering Default Management & Delinquency Rates | Inceptia Webinar Making the Case for Default Management: Understanding Your Delinquency Rate and Securing Buy-In Recorded on: April 24,2025 Duration: One hour Cost: FREE Inceptia Speakers: Deana Unger, Vice President & Chief Operating OfficerTim Roethig, Assistant Vice President of Contact Center Operations Sue Downing, Senior Vice President, Marketing and Product Development If you would like to request the webinar recap and supporting documentation, please complete the form on this page. Struggling to get leadership on board with default management efforts? This webinar will equip you with the insights and strategies needed to calculate your delinquency rate, interpret key data points in your reports, and build a compelling case for investment in default prevention tools. During the session, we will break down what to look for in your delinquency data, discuss what we're hearing from borrowers and schools, and how to translate those findings into a persuasive argument for proactive student loan repayment support. Join us to gain the knowledge and talking points that can help you secure the resources you need to protect your students and your institution. Request Resources Please fill out the form and check the resources that you would like to receive from the “Making the Case for Default Management: Understanding Your Delinquency Rate and Securing Buy-In” webinar. Webinar Recording Webinar Recap Default Management Proposal 3-Year Cohort Default Rate Schedule Repayment Wellness Solutions Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find my representative
University of Nebraska-Lincoln Webinar Webinar How Schools Are Boosting FAFSA Completion Rates: A Case Study with the University of Nebraska-Lincoln Recorded on: Dec. 6, 2024 Duration: One hour Cost: FREE Speakers: Deana Unger, Vice President & Chief Operating Officer at InceptiaTim Roethig, Assistant Vice President of Contact Center Operations at InceptiaJustin Chase Brown, Director of Scholarships & Financial Aid at the University of Nebraska-Lincoln If you would like to request the webinar recap and supporting documentation, please complete the form on this page. Nearly half of eligible high school seniors in the U.S. do not complete the FAFSA, leaving billions of dollars in financial aid untouched. As of July 2024, only 51.1% of the Class of 2024 submitted their FAFSA. Even more striking, approximately 33% of students who forgo the FAFSA would have qualified for a Federal Pell Grant—aid that could have made college an affordable reality. In this webinar, we’ll highlight the critical role schools play in improving FAFSA completion rates. Justin Chase Brown, Director of Scholarships & Financial Aid at the University of Nebraska-Lincoln, will share how his institution partnered with Inceptia’s FAFSA Completion Outreach Program to break down barriers, improve outreach, and empower students to access the financial aid they deserve. Join us to explore the current state of FAFSA completion, uncover the reasons students hesitate to file, and gain actionable insights from a leading institution’s success story. Discover how your school can make a lasting impact by increasing financial aid access and opening the door to higher education for more students. Request Resources Please fill out the form and check the resources that you would like to receive from the “How Schools Are Boosting FAFSA Completion Rates: A Case Study with the University of Nebraska-Lincoln” webinar. Webinar Recording Webinar Recap FAFSA Student Outreach Program Student Outreach Programs FAFSA Case Study Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find my representative
Free Webinar: Mastering Student Loan Repayment & CDR Management Webinar The Repayment Playbook Protecting Your CDR & Managing Student Loan Delinquency Recorded on: Nov. 19, 2024 Duration: One hour Cost: FREE Speaker: Mark Krings, VP Client Success and Lincy Meraz, Director, Client Success If you would like to request the webinar recap and supporting documentation, please complete the form on this page. Did you know about 40% of borrowers missed their first payment in October 2023? Student loan delinquency presents a challenge for both students and institutions. Proactive management through outreach, debt letters, and counseling can help students successfully navigate repayment while supporting schools in maintaining a healthy Cohort Default Rate (CDR). This session will cover the importance and current urgency behind managing your CDR, key strategies including targeted outreach, grace period counseling, and repayment planning to equip students with the tools they need to avoid delinquency. Join us to learn how to implement these steps effectively and see the impact they can have on your school’s CDR and overall student success. Request Resources Please fill out the form and check the resources that you would like to receive from the “The Repayment Playbook: Protecting Your CDR & Managing Student Loan Delinquency” webinar. Webinar Recording Webinar Recap Zero CDRs Won't Last Repayment Wellness Solutions Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find my representative
Prepare for the New Student Loan Landscape: Insights from Inceptia’s Webinar Webinar Off the On-Ramp: Preparing for the New Student Loan Landscape… Again! Recorded on: Tuesday, July 30, 2024 Duration: One hour Speaker: Deana Unger, Vice President & COO of Operations at Inceptia If you would like to request the webinar recap and supporting documentation, please complete the form on this page. The student loan repayment landscape is set for another significant shift starting October 1, 2024, with consequences reinstated for missed payments. Following a period of unprecedented relief provided by the CARES Act, borrowers and educational institutions alike must now prepare for the challenges ahead with the 12-month on-ramp period ending. Understanding the implications of this mass repayment resumption is crucial for anticipating its impact on your student borrowers and your institution. In this engaging session, we will dive into the challenges posed by the new repayment schedule for both students and schools. We will also provide actionable recommendations on how to proactively support your borrowers through this transition, ensuring a smoother repayment experience and maintaining institutional stability. What You Will Learn: The details and impact of the federal student loan on-ramp period Strategies for helping students navigate the end of the payment pause Proactive steps to mitigate the challenges for your institution and support borrower success Join us to gain valuable insights and strategies that will help ease the strain and ensure a successful transition into the new repayment landscape. Request Resources Please fill out the form and check the resources that you would like to receive from the “Off the On-Ramp: Preparing for the New Student Loan Landscape… Again!” webinar. Webinar Recording Webinar Recap CARES Act Timeline 3-Year Cohort Default Rate Schedule Repayment Wellness Solutions Managing Your CDR Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find my representative
Webinar | Mastering Password Security: A Practical Guide Webinar Mastering Password Security: A Practical Guide Recorded on: Tuesday, October 31, 2023 Duration: One hour Speaker: Art Provost, Vice President of Security Services & Senior Information Security Officer at Inceptia If you would like to request the webinar recap and supporting documentation, please complete the form on this page. Unlock the secrets of robust password protection. This concise session will cover the fundamentals, explore password complexity, and understand common threats. Learn to create strong passwords and discover tools like password managers. We'll also cover recovery strategies and introduce the power of Two-Factor Authentication (2FA). Strengthen your digital defense—join us to safeguard your online presence. Request Resources Please fill out the form and check the resources that you would like to receive from the “Mastering Password Security: A Practical Guide” webinar. Webinar Recording Webinar Recap Certificate of Completion Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find My Representative Webinar | Protecting Student Data: Your Guide to Strong Security Webinar Protecting Student Data: Your Guide to Strong Security Recorded on: Tuesday, October 24 Duration: One Hour Cost: FREE Speaker: Art Provost, Inceptia Vice President of Security Services and Senior Information Security Officer If you would like to request the webinar recap and supporting documentation, please complete the form on this page. Join us to explore essential steps in keeping your students' data safe. Learn how to create a security-conscious culture, strengthen passwords, monitor user activities, and handle third-party partners with confidence. Request Resources Please fill out the form and check the resources that you would like to receive from the “Protecting Student Data: Your Guide to Strong Security” webinar. Webinar Recording Webinar Recap Certificate of Completion Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find My Representative Webinar | Repayment Refresh: An educational session to help your staff polish their repayment knowledge. Webinar Repayment Refresh: An educational session to help your staff polish their repayment knowledge. Recorded on: Thursday, July 27 Duration: One Hour Cost: FREE Speaker: Mia Dehnert If you would like to request the webinar recap and supporting documentation, please complete the form on this page. There have been a lot of changes in repayment since the last time student borrowers had to think about it - it's been three years of changes and waiting! With staffing shortages, regulatory issues and training, it is difficult to keep up, especially when servicer incentive changes have occurred and borrowers will be joining repayment simultaneously. As a result, the lines for assistance - whether physically or virtually - may be longer than ever. Join us for this educational session to hear: The state of repayment today Repayment options Resources for you and your students Helpful Inceptia solutions Request Resources Please fill out the form and check the resources that you would like to receive from the “Repayment Refresh” webinar. Webinar Recording Webinar Recap Certificate of Completion Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find My Representative 12»
Webinar | Protecting Student Data: Your Guide to Strong Security Webinar Protecting Student Data: Your Guide to Strong Security Recorded on: Tuesday, October 24 Duration: One Hour Cost: FREE Speaker: Art Provost, Inceptia Vice President of Security Services and Senior Information Security Officer If you would like to request the webinar recap and supporting documentation, please complete the form on this page. Join us to explore essential steps in keeping your students' data safe. Learn how to create a security-conscious culture, strengthen passwords, monitor user activities, and handle third-party partners with confidence. Request Resources Please fill out the form and check the resources that you would like to receive from the “Protecting Student Data: Your Guide to Strong Security” webinar. Webinar Recording Webinar Recap Certificate of Completion Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find My Representative Webinar | Repayment Refresh: An educational session to help your staff polish their repayment knowledge. Webinar Repayment Refresh: An educational session to help your staff polish their repayment knowledge. Recorded on: Thursday, July 27 Duration: One Hour Cost: FREE Speaker: Mia Dehnert If you would like to request the webinar recap and supporting documentation, please complete the form on this page. There have been a lot of changes in repayment since the last time student borrowers had to think about it - it's been three years of changes and waiting! With staffing shortages, regulatory issues and training, it is difficult to keep up, especially when servicer incentive changes have occurred and borrowers will be joining repayment simultaneously. As a result, the lines for assistance - whether physically or virtually - may be longer than ever. Join us for this educational session to hear: The state of repayment today Repayment options Resources for you and your students Helpful Inceptia solutions Request Resources Please fill out the form and check the resources that you would like to receive from the “Repayment Refresh” webinar. Webinar Recording Webinar Recap Certificate of Completion Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find My Representative 12»
Webinar | Repayment Refresh: An educational session to help your staff polish their repayment knowledge. Webinar Repayment Refresh: An educational session to help your staff polish their repayment knowledge. Recorded on: Thursday, July 27 Duration: One Hour Cost: FREE Speaker: Mia Dehnert If you would like to request the webinar recap and supporting documentation, please complete the form on this page. There have been a lot of changes in repayment since the last time student borrowers had to think about it - it's been three years of changes and waiting! With staffing shortages, regulatory issues and training, it is difficult to keep up, especially when servicer incentive changes have occurred and borrowers will be joining repayment simultaneously. As a result, the lines for assistance - whether physically or virtually - may be longer than ever. Join us for this educational session to hear: The state of repayment today Repayment options Resources for you and your students Helpful Inceptia solutions Request Resources Please fill out the form and check the resources that you would like to receive from the “Repayment Refresh” webinar. Webinar Recording Webinar Recap Certificate of Completion Full Name*Title*Organization/Institution*Email Address* Phone NumberView Inceptia's full privacy statement.CAPTCHA Find My Representative 12»