Case Study
St. Thomas Aquinas College
 
St. Thomas Aquinas College Moves their Student Experience Forward with Verification Gateway

St. Thomas Aquinas College is in the New York City Metropolitan area with a mission of offering a leading-edge, transformative education. The campus is a lively, close-knit community that encourages individual growth and exploration. The faculty are not just educators but also mentors who inspire lifelong learning.

 
Verification Process & Student Service Was Falling Behind

The current verification process did not match the student-centered mission of the college, according to the financial office. It was taking too much time and effort from the team. “We were spending a significant amount of time following up with students at different stages in the verification process and that time was affecting our ability to provide other key support and counseling services,” said the Director of Student Financial Services.

 
Verification Gateway Opens Opportunity for Change

The Financial Aid team was struggling with paperwork and falling behind connecting with students, causing inefficiency. They knew they needed to avoid further loss of time and resources.

 

“We knew outsourcing was likely our best option to manage our resources and after seeing Verification Gateway (VG) in action, we were excited about the opportunity for change.”

 

Verification Gateway from Inceptia is an automated online platform that streamlines federal verification processing for students and schools. Their services include interview-style questions, secure document collection, complete reporting, and personal interaction when necessary. Speaking with existing VG clients made it clear to the Financial Aid team that VG would be the key to the progress they were looking for.

 
Partnership Frees Up Resources for Greater Student Support

The student and parent-first user-interface design of VG breaks down the process into an easy-to-manage task list. If additional communication is needed, the VG team is there to help. Having a dedicated team focused solely on verification has improved workflow processing and offers greater support to students to ensure verifications are completed in a timely manner. The Inceptia partnership has allowed the Financial Aid team to free up key resources so they can better support their students.

 
Talk to Us

To learn more about Verification Gateway, contact your Business Development representative or visit inceptia.org.

 
STAC case study  
THE CHALLENGE

The St. Thomas Aquinas Financial Aid team realized the risk of not changing their verification process would lead to a continued loss of time and resources.

 
THE SOLUTION

Verification Gateway provides a dedicated team to answer student verification questions and manage the process for an improved student experience, faster verification processing, and more time for the College’s Financial Aid team to expand their other student support efforts.

 
THE RESULTS
  • More efficient verification processing
  • Increased opportunity for other student services
  • Reduction in student call volume
  • Extension of student relationships
 
PARTNER PROFILE

St. Thomas Aquinas College is a vibrant, student-centered institution in the New York City Metropolitan area. Founded in 1952 by the Dominican Sisters of Sparkill, the College offers over 100 majors, minors, and specializations in the School of Arts & Social Sciences, the School of Business, School of Education, and the School of STEM.

 
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