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Alvernia University has a longstanding commitment to helping students develop their innate talents, discover their passions and lead successful lives with deep meaning and purpose. By offering experiential learning and superior support throughout the student, Alvernia graduates are well-prepared to thrive in the workplace. The Student Financial Services team extends that same commitment to students when it comes to their financial future and student loan repayment by ensuring all students have access to resources to help with successful repayment.

Even though the team had a process for working with students and guiding them to successful loan repayment, Alvernia’s student loan defaults were rising and with a small student population, just a few can have a big impact. “When I started seeing a consistent rise in number of students defaulting, I knew we needed to make a change to our approach of loan repayment counseling,” said Christine Saadi, Sr. Director of Student Financial Services. Ms. Saadi met with the Inceptia team to evaluate the situation. “We needed to figure out if we could evaluate which students may run into repayment trouble in the future, but that takes a lot of time and our team was spread thin already,” comments Ms. Saadi.

Realizing those borrowers that may have trouble is just part of the challenge. Once they could predict potential defaulters, Ms. Saadi and team knew that even if they added another person it would take more counseling time than available to offer the support the Alvernia students are accustomed to.

It’s also a challenge to find someone that has the depth of repayment knowledge, or wants to, to keep up with the regulations and guidelines associated with the changing repayment landscape.

“Once we determined the issues and talked through our goals with Inceptia, we all saw how the Inceptia Repayment Counseling Outreach team could help us by doing the pro-active outreach and counseling needed to help our at-risk borrowers.”

Inceptia’s highly-trained counselors have a deep concentration of loan repayment and soft skills training to help student borrowers understand their repayment requirements and determine next best steps for their financial situation and changes that have occurred. The Repayment Counseling Outreach program includes multiple contact methods to nudge borrowers into taking actions that will put them on the right track for repayment, including live support to answer questions.

Alvernia’s students that are slipping into delinquency are being proactively contacted and have a dedicated resource to help them successfully recover, allowing the Student Financial Services team to focus on other student counseling concerns and continue the student support the school strives to provide. “The value in knowing Inceptia cares for our students like we do allows us to concentrate on our strengths and purpose to give the best to our students. The return on our investment in Repayment Counseling Outreach is positive for our students, staff and institution overall,” concludes Ms. Saadi.

Find out how Repayment Counseling Outreach can benefit your school. Contact your Business Development representative or visit inceptia.org.