Student Loan Assistance Ombudsman What is an Ombudsman? An Ombudsman is a neutral, impartial, party who will attempt to help you resolve your federal student loan dispute without “taking sides.” The Ombudsman should be contacted only when you have exhausted all other avenues and have been unsuccessful in resolving the issue. Before you contact the Student Loan Ombudsman You must try to resolve your federal student loan issue with your school or loan holder. Make sure to document your attempts to resolve the issue with your school or loan holder. Get a copy of your Federal Student Aid report so that you fully understand what federal student loan debt you have. To get those records, go to studentaid.gov and log in. You will need an FSA ID to access your federal student loans. If you do not have an FSA ID, you can create one here. To contact the Federal Student Aid Ombudsman On-line assistance: https:/studentaid.gov/repay-loans/disputes/prepare Telephone: 877.557.2575 Fax: 606.396.4821 Mail: FSA Ombudsman Group P.O. Box 1843 Monticello, KY 42633 Should you discover that your federal student loan is delinquent, contact the Inceptia Outreach Team to visit with a trained counselor at 855.471.1615 to learn of repayment options to help you get back on-track.